Day Spa Policies

RESERVATIONS:

Spa services are available by appointment. We suggest to book in advance to ensure availability. Please inform your spa coordinator if you are pregnant or if you need special assistance. To schedule appointments call 276-632-2222.

ARRIVAL TIME:

If it is your first visit with us at Reflections, please arrive 10 minutes prior to your scheduled time.

SPA ETIQUETTE:

Please silence cell phones in Spa Treatment areas.

LATE ARRIVALS:

We regret that late arrivals will not receive an extension of scheduled service time. Should you arrive late, the length of your spa treatment may be shortened in order to prevent further delays. Late arrivals will be responsible for full service fees.

CANCELLATIONS:

Should you need to cancel or reschedule services, we kindly ask for a 12 hour notice. No-shows will be charged 50% of service fees. After 2 no shows a credit card must be provided to book another appointment and a fee will be charged.

GROUP EVENTS:

A credit card number is required for all party and package reservations. Appointments must be confirmed within two weeks of dated service. For group reservations we will only service those with appointments, no additions can be made on that day.

RETURN POLICY:

We offer a wide variety of quality products in our shop so you may continue your spa experience at home. Should you need to return an item you may exchange in 30 days. Gift certificates are non-refundable, nor redeemable for cash.

Our staff is dedicated to making your visit an
experience to remember.